Receptionists are the front-line workers of business. They are the first voice customers hear and the first face they see when they come through the door. They are adept multi-taskers, being able to switch at a moment’s notice from answering a phone call to helping a customer, while paging personnel to the front desk.
Although receptionists are hired in virtually every industry, many work in health care, veterinary and personal care services. Approximately three in 10 receptionists worked in part-time roles in 2014.
According to the U.S. Bureau of Labor Statistics, the job outlook for receptionists is quite strong, with an expected increase of 10% through to 2024. This is a faster-than-average increase, a strong indicator of the importance of this role in the overall economy.
Careers for Receptionists
Most receptionist positions only require a high-school education, with on-the-job training to help prepare new employees for the role. The median hourly pay for receptionists in 2015 was $13.12.
Reception roles and job titles can vary, and may include the following:
- Admitting clerk
- Dental receptionist
- Front desk clerk
- Information desk clerk
- Medical clinic receptionist
- Office receptionist
- Switchboard operator
- Telephone clerk
Where to Look for Jobs as a Receptionist
There are few associations that are specifically dedicated to receptionists. Receptionists tend to be viewed as part of office support or customer service. Following are some relevant sites:
- The American Society of Administrative Professionals – ASAP provides professional development, training and resources for receptionists. The job board permits you to upload your resume and search through its job database.
- The International Association of Administrative Professionals – IAAP is a non-profit professional association for administrative professionals. This site also features an online searchable job database and ability to post your resume.
- Association of Executive and Administrative Professionals — AEAP is a membership organization that helps support a rewarding and successful career. The job board also allows visitors to upload their resume while searching job postings.
- National Association of Professional Receptionists — NAPR provides career resources and networking opportunities, and regularly posts job listings from its member partners.
- Association of Administrative Assistants — AAA provides certification to administrative assistants and has a searchable job board.