IT Networking Resume
11 Beach Street, Palm City, FL 12801
Home: 555.444.3333, Mobile: 555.444.3333 ~ Peterlan@aol.com
INFORMATION TECHNOLOGY SPECIALIST
NETWORK ADMINISTRATOR / NETWORK SUPPORT / HELP DESK ANALYST
Solutions-oriented IT Professional with proven success
designing, implementing and integrating cost-effective,
high-performance technical solutions to meet challenging
Solid knowledge of LAN/WAN network
administration and support under Windows NT/2000 and SCO
Proven expertise in supporting and
troubleshooting hardware, software and networking issues.
Demonstrated ability to satisfy users
through analysis and problem resolution. Recognized as the
"go-to-person" for immediate resolution to technical issues.
Organized, take-charge professional with
exceptional follow-through abilities and detail orientation,
able to plan and oversee projects from conception to
Outstanding communication skills;
interfaces effectively with upper management, vendors,
staff, peers and users.
Strong technical background with a solid
history of delivering outstanding customer service. Genuine
commitment to quality and customer satisfaction.
Pursuing MCSE Windows 2000 and CCNA Certifications
Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers, Scanners, Routers, Hubs, Switches
Systems: Windows NT/2000, SCO UNIX, Windows 95/97/XP
Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
Software: MS Office Suite 9X/2000, Veritas Backup Exec, Symantec Ghost
Computer Brokers, Inc., Miami, FL, 09/2002 to 08/2003
NETWORK SUPPORT SPECIALIST / NETWORK TECHNICIAN
Accountable for leading team of 30 in
testing, analyzing, troubleshooting and reconfiguring servers
and laptops for resale to customers throughout the United
States. Concurrently, responsible for administering, optimizing
and supporting internal LAN/WAN infrastructure consisting of
Windows 2000 Active Directory and more than 600 Windows 2000
Professional desktops. Researched, recommended and implemented
new hardware and software into the environment to increase
efficiency. Monitored and supported internal network security,
including adding/deleting users and shared permissioning.
Analyzed and resolved network and server connectivity issues.
Peter Lan, Page 2
PROFESSIONAL EXPERIENCE CONTINUED
Administered back-up/recovery solution
utilizing Veritas Backup Exec. Provided support to internal
users and external clients on all hardware and software issues.
Managed inventory of technical assets valued at up to $3M.
- Credited for developing laptop and server testing
procedures resulting in 23% improvement in measured quality.
Trained new employees on procedures.
- Solely responsible for repairing and testing all servers for clients.
- Improved compliance with Service Level Agreements from 83% to +98%.
- Audited all incoming desktops and laptops, including
damage inspection, complete hardware reformatting and
troubleshooting, reconditioning and hardware/software
installation and upgrade.
Vanstar / Inacom, Miami, FL, 1998 to 2000
LAPTOP REPAIR TECHNICIAN
Member of team of 2 accountable for analyzing,
troubleshooting and resolving internal user's and external
client's desktop and laptop issues for this leasing company.
Repaired and configured laptops for hot swap customers.
Configured and maintained customized images for each client and
internal user utilizing Ghost software. Inspected desktops and
laptops prior to shipment. Trained and mentored Junior
Technicians. Gained extensive knowledge of all computer models
including Compaq, Hewlett Packard and IBM.
- Credited with providing excellent support to 20 clients.
- Recognized for high level of productivity, analyzing and
resolving technical issues within 24 hours.
Max Systems, Inc., Ft. Lauderdale, FL
Accountable for building, configuring, troubleshooting and
repairing computer systems for telephony companies throughout
the United States. Set-up and configured servers and desktops
including voice board models for automated phone answering
systems. Configured computers using diagnostic software.
- Acknowledged for building, configuring and
troubleshooting more than 100 units per day.
Pursuing Microsoft Certified Systems Engineer
References Available Upon Request
President of About Jobs (www.GotTheJob.com)
is a nationally recognized Career Coach and Resume Writer. A
graduate of the Wharton School of Business and Stanford
University's Executive Program, Don has helped thousands of
people secure their next job. Read his blog at
www.GotTheJob.com/blog/ or contact him at 800-909-0109 or by
e-mail at dgoodman@GotTheJob.com.
Senior IT Executive
IT, business transformation, business process outsourcing, advisory to CEOs / COOs / CTOs
engineering, IT support, Microsoft Certified Professional
systems engineer & programmer, GUI design architect, technical marketing engineer
telecommunications industry, operations management, project management, sales engineer
web development, website management