123 Elrn Street | Charlotte, NC 28207 | Home: 704.555.5555 |
BANK TELLER/CUSTOMER RELATIONSHIP MANAGEMENT
Detailed and highly numerate professional interested in applying
analytical and client management skills within a banking
environment. Provided exceptional levels of customer service and
processed accurate and timely transactions for customers while a
Senior Teller / CSA at the Bank Rhode Island. Knowledgeable
regarding banking products and services. Regarded for accuracy,
commitment, and the ability to manage multiple tasks
simultaneously. Strong interpersonal communications skills;
interact with people from diverse professional and cultural
background in a courteous manner. Core skills also include:
- Payroll & Inventory Management
- Staff Management & Leadership
- Financial Principles & Practices
- Organizational Skills
- Research & Analytical Skills
- Checking & Savings Account Management
- Resource Planning & Scheduling
- Small Business Banking
- Inventory Management
- Computer Proficiency
ABC BANK - Senior Teller / CSA, Charlotte,
Opened and closed the branch. Maintained the vault and
associated security procedures. Opened new accounts and handled
account maintenance. Organized and removed files that had been
held in the branch for too long. Implemented a branch cash
journal to determine trends associated with branch cash needs to
monitor and maintain branch limits.
Maintained the ATM. Conducted
monthly and bimonthly audits for review by the Branch
Followed bank policies and procedures,
and applied a high degree of accuracy to process
transactions in a timely manner. Ensured exceptional levels
of customer service were met and maintained.
Trained the Retail Sales Associate
to run the teller line. Made certain that schedules were
maintained at the main branch on Saturdays.
BCD CREDIT UNION - Assistant Head Teller,
Charlotte, NC, 20xx-20xx
Built a rapport with credit union customers and internal
staff. Trained new hires and supervised the teller line.
Selected as the branch mentor for all new hires.
Supervised four tellers and ensured
ongoing maintenance and compliance with Credit Union
guidelines. Balanced the cash drawer, two ATMs, and the main
cash vault on a daily basis. Achieved a 97% teller balancing
Served as the key point of contact
for teller questions and troubleshooting in the absence of
the head teller. Trained new hires; identified and rectified
CDE NATIONAL BANK - Bank Teller, Charlotte,
Managed customer transactions; processed sales referrals,
and promoted bank services and products. Consistently provided
outstanding customer service. Developed fliers to promote new
and existing products.
Selected to serve as Lead Teller;
trusted with situations requiring high-level problem-solving
and decision-making abilities. Trained new tellers on bank
procedures and sales techniques.
Earned Sales Star Award after three months
and maintained this level while pursuing college degree.
Awarded company stock and cash
bonuses for outstanding performance.