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EMPLOYMENT NARRATIVE
CORPORATE IT SOLUTIONS, SAN FRANCISCO, 4/2003 - 7/2004
Business Development Manager
SNAPSHOT
Company: Largest supplier of a diverse range of business products to the corporate market revenues of $897M.
Budget: $650K GP ($5M revenue target).
Reported to: ITS Sales Manager
Products/Solutions: technical services, managed services, procurement services, infrastructure products, best-of-breed partner solutions,
software and licensing.
Gained distinction as a superior business development performer, accomplishing 65% sales to budget from a zero base within the first 12 months. Later,
handpicked to lead bid for the company's largest and most complex IT services proposal in its history that set a new benchmark for the ITS division.
In fewer than 12 months, provided leadership for many of the company's most prominent and strategic tenders and sales, in tandem with driving new
innovations that enriched branding and reputation for quality of service delivery. Turned around long-term problematic yet strategic account. Beat aggressive competition in open tender to win back trust, securing the largest tender of its
kind for a $1.5M national fleet refresh and network upgrade. Released "stranglehold" of several vendors with long-relationships with Merrill Lynch. Within 6 months of establishing trust and optimizing service delivery
on a small volume of sales, achieved preferred supplier status for all licensing, including MS Select and hardware procurement. Selected to lead closed tender bid for major services and procurement contract for a leading bank - the company's first, largest and most complex IT
services proposal ever devised. Winning proposal was later acknowledged as having set a new national benchmark for excellence.
MANUCHAIR, Rocklin, 7/1996 - 7/1999
Managing Director
Propelled start-up business into a flourishing manufacturer and national distributor employing seventeen staff, and gaining distinction for rapid order
turnaround and superior service that surpassed larger competitors. From just five leads, grew customer base to 100
regular customers, with larger retail franchises keen to sign national buying agreements.
Despite no prior industry experience and a shoestring budget, jump-started business with minimal capital.
Within 12 months, the business had reached $600K turnover, producing and delivering 100 units weekly to 200 independent and
franchised retailers.
EDUCATION & TRAINING
BA (Psychology)
University of California
Hundreds of hours devoted to ongoing professional development throughout career via workshops, formal and informal training courses, memberships in industry
associations, market research subscriptions and more. Highlights include: Executive Briefing Presentation Certification, VITO
Selling Strategy, Strategy - The Art of Winning, SPIN Selling, Operations Supervision and Control, Situational Leadership,
Presentation Skills, Extraordinary Service Leadership, and more than fifty technical training courses spanning areas of systems,
networks, architecture, platforms and data communications.
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