123 Elm Street, Fall River, MA 02723,
Cell: (508) 555-5555,
SUMMARY OF QUALIFICATIONS
Dedicated cell phone sales
professional with demonstrated success in retail management,
product presentation, and customer service. Proven ability to
assess client needs; establish rapport, build trust, and close
deals. Meet and exceed sales objectives and challenging goals.
Proficient in Microsoft Office (Word, Excel, PowerPoint,
Access), and H/O billing systems.
RETAIL STORE SALES MANAGER, 20xx - 20xx
ABC CELLULAR, Fall River, MA
Recruited, hired, trained,
developed, and directed retail sales teams for two retail ABC
Wireless dealer stores. Oversaw client relations, new account
development, and customer service. Supervised administrative
functions, inventory, cash flow, merchandising, and operations.
Conducted ongoing staff development and personal growth planning
Implemented a sales-tracking
spreadsheet to replace a manual form writing process to
Developed innovative and effective
marketing programs; exceeded store sales quotas.
Successfully managed one of the
highest-producing ABC Wireless dealer locations in the San
Received several "Sales Manager of
the Month" Awards.
Created a team spirit within the
stores that resulted in increased sales, long-term
employees, and customer satisfaction.
CELL PHONE SALES
REPRESENTATIVE, 20xx - 20xx
BCD CELL PHONE HUT,
Fall River, MA
Partnered with a high-performing sales
staff to provided quality customer service. Served as a customer
advocate; interfaced with the clients' designated program
administrators to provide product and service solutions and meet
individual customer needs. Assisted customers with billing and
expense management, post sale customer education on wireless
service and equipment, issue resolution, and technical
Effectively delivered post-sale care
services, exceeding clients' expectations in a
Obtained significant business by
delivering presale presentations to demonstrate new phone
CUSTOMER SERVICE REPRESENTATIVE,
20xx - 20xx
CDE CELLULAR SERVICES, Fall River, MA
Responded to billing inquiries, assisted
in technical troubleshooting, and performed rate plan analysis.
Provided friendly and professional customer service while
answering over 90 inbound calls per day.
Bachelor of Arts in Communication (Major:
XYZ UNIVERSITY, Milwaukee, WI
Excellent references provided upon