JOHN DOE, PAGE 2
COMMISSIONER / CEO, 1994 - 1996
CITY OF NEWARK,
DEPARTMENT OF YOUTH SERVICES, NEWARK, NJ
As member of Mayor's cabinet, managed
major city agency overseeing the funding and operations of 850
community-based organizations serving over 1 million inner-city
youths. Developed and tracked $150 million budget. Challenged to
turnaround troubled agency to improve performance and reduce
funding requirements. Led a private-sector approach to
operations driving accountability and utilization of proven
Revamped entire department bringing
in all new Commissioner. Redesigned internal procedures and
controls to track contract development and vendor payments.
Established Key Performance Indicators for all operating
departments. Introduced numerous managerial/operational
improvements including computerized production of backlog
reports, staff cross-training and resource redeployment.
Conducted internal audits to identify
systemic problems. Personally visited and evaluated majority
of programs eliminating poor performers. Assigned
accountability to each Deputy Commissioner/ Director for
quality and to ensure adherence to new standards and
Setup new agency payment processing
system to tighten cash management and reduced payments from
90 to 5 days allowing all agencies to continue operations
Significantly enhanced the RFP
process raising the bar on agency standards and
qualifications and developing better qualified pool of
Community Based Organizations.
Initiated first-ever "City Serve
Awards" providing recognition and motivation to youth
ASSISTANT VICE PRESIDENT / OPERATIONS MANAGER, 1986 - 1994
CHEMICAL BANK, NEW
Assigned to currency processing group,
overseeing portfolio in excess of $3 billion. Challenged to
eliminate departmental losses stemming from excess costs and
process inefficiencies. Documented work procedures for every
job. Initiated cross training and employee development.
Demonstrated strong interpersonal skills; worked with all levels
of staff to understand processes and provide leadership,
recognition and motivation.
Turned results from $300K loss to
$50K loss in first year.
Performed complete audit of internal
processes diagramming all business workflows. Eliminated
redundant positions and outsourced specialty functions.
Instituted part-time college student program allowing move
from 2-shift to 3-shift operation while reducing costs and
FTEs. Slashed turnaround time from seven days to one.
Creatively reduced currency
processing time by eliminating physical verification of
$1/$5 bundles based on realization that small adjustments
were less costly than time incurred to verify.
Conceptualized and implemented
creative and compelling marketing program that increased
revenues by 20%.
Harvard University, BS in Economics
Board of Trustees, City University of
New York, Chair Faculty Staff Administration Committee
Board of Directors, Richmond County
Savings Bank Foundation
Board of Directors, Staten Island
Community Televisions, Former President
Former President, NAACP Staten Island,
Increased membership 300% in one year
Former Board Member, Society for
Former Board Member and Finance
Committee Chair, Christ United Methodist Church
Board of Directors, State Island
Former Member, Staten Island YMCA
Committee on Management
& AWARDS (Recipient of more than 100
honors - partial listing)
- Man of the Millennium, Staten
Island Friends for Hospice Care
- Dr. Martin Luther King Jr.
Humanitarian/ Brotherhood Award
- New York Governor's Award,
African Americans of Achievement
- African American Leader in New
York City Award, Wagner College
- Outstanding Community Service
Award, Public School 57
- Leadership Award, Chemical Bank
- Distinguished Community Service
- President's Medal of Honor,
College of Staten Island
- Leadership Award, Staten Island
- Commitment to Youth Award, MS
158 Beacon Program