Collection Agent Resume

by Best Resumes of New York

555 Your Street, Amityville, NY 11739, (555) 555-5555, [email protected]


Credit & Collection / Customer Care Management

Broadly experienced in financial services and customer care  management across banking, insurance, healthcare and  telecommunications industries. Knowledgeable, analytical, and  personable with excellent problem solving skills and strengths  in areas of credit & collection, financial planning & reporting,  and risk management. Proven ability to drive business growth and improve workflow efficiencies while maintaining the highest  standards in customer service and adherence to regulatory  guidelines. Proficient in the use of collection and database  systems.


Collection Agent, ABC Worldly Wireless, Yonkers, NY, 6/01 - present
Field Marketing Representative, Complete Healthplan, Bronx, NY, 2/01 - 5/01
Collection/Customer Service Agent, Computer Warehouse, Port Washington, NY, 9/00 - 1/01
Collection Agent, Citibank, New York, NY, 9/97 - 8/00
Collection Agent, Financial Services, Patchogue, NY, 8/95 - 1/96
Telemarketing Representative,Simon & Simon, New York, NY, 10/89 - 9/90
Account Representative, Aetna Life, West Islip, NY, 10/88 - 7/89
Financial (Database) Programmer, EAB Bank, New York, NY, 6/87 - 10/88


  • Handling a high influx of in-bound  calls pertaining to the reconciliation and collection of  delinquent accounts, either directly or through appropriate  channels including Payment Inquiry and Reconciliation &  Control units.

  • Preventing impending loss and increasing profitability through negotiation and enforcement  of scheduled collection campaigns, consistently achieving a  70% recovery rate of billing cycle.

  • Compiling and analyzing data for  monthly management Loan Loss Reports to measure portfolio  performance.

  • Managing the acquisition of  revenue/expense data for monthly Product Profitability,  Financial Review, Flash Variance, and Product Analysis  Reports.

  • Ranked within the top 10% of First  Card Services' agents assigned to 30-day collection  activity.


  • Structuring an efficient call back  strategy to drive productivity levels and build strong  customer relations.

  • Selling personal insurance  products/healthcare plans utilizing consultative sales and  risk management approach.

  • Processing inter-departmental  correspondence to expedite the resolution of  cardholder-related matters.

  • Maintaining the hierarchical  structure and security of network databases to ensure the  integrity of financial data.

  • Assisting registered representatives  in establishing new business leads nationwide.


State University, Any Town, NY
B.S. in Marketing, 1992
A.A.S. in Business Administration, 1981


Fleet Technician, United States Army, Nationwide Bases, 1988 - 1992