12231 W. Monte Lindo Lane, Carson City, NV 87257 • 866.990.8821 • firstname.lastname@example.org
CUSTOMER SERVICE / MANAGEMENT
Expert in: Operations Management ~ Customer Relations ~ Project Management
High-energy professional who leads companies through change and
challenge to profitable growth. Strategic problem-solver who
envisions smart solutions and executes with urgency across all
levels of the organization. Hands-on leader with extensive
customer service experience who is able to keep teams focused
and productive. Outstanding strategist with a track record of
success in highly competitive business markets. Skilled in
negotiating partnerships and alliances with a keen ability to
capture opportunities and catapult new ventures.
Customer Care ~ Operations ~ Business Planning & Development
~ Change Management ~ Budget Planning ~ Logistics Policy
Development ~ Technology ~ Strategic Planning ~ Construction ~
Reporting & Analysis ~ Blueprints Team Development &
Leadership ~ Productivity & Performance Improvement ~
Organization & Communication
TWD INC, Phoenix, AZ, 2007 - 2009
Multi-million dollar Phoenix, AZ based drywall business, started in 1996.
General Manager / Project Manager
Leveraging broad competencies in operations management and
relationship-building, oversaw and managed the day to day
operations of the company's growth and production. Led a
customer-centric organization through insightful leadership,
accountability and quality management through the suggestion,
development, implementation, monitoring and measuring of new
policies and procedures. Conducted daily production and
scheduling meetings with management team, conducted weekly
safety meetings and weekly on-site evaluations of project
progression. Routinely interacted with local municipalities
obtaining all required inspections. Fully responsible for daily
reporting of all company activity and communicated updates to
Envisioned smart solutions and executed strategies and initiatives that achieved
value-building goals across all areas of the organization by
instilling a high-performance culture company-wide.
Realigned the company's structure resulting in increased profits and decreased schedule times.
Hand-selected by management to manage the budgets and schedules for both commercial and residential projects.
PULTE HOMES, Phoenix, AZ, 2003 - 2007
Bloomfield Hills, MI based company and largest homebuilding company in the Nation.
Earned fast track promotion to Project Manager based on strong
performance in process optimization, productivity improvement
and quality management. Oversaw the development of residential
single family home communities. Identified, analyzed and
resolved day to day challenges and led construction team
comprised of superintendents. Reviewed and improved all change
orders and was responsible for all ongoing communication and
instruction of the sales and customer relation teams. Provided
weekly, monthly and annual production status updates and was
accountable for job site safety measures and compliance with
safety requirements as well as forecasting and managing budget
expenditures. Assisted with contract proposals and negotiations
and managed multiple priorities and deadlines. Interviewed,
hired and trained teams of Customer Care personnel,
Superintendents and Assistant Superintendents.