555 Your Street, Any Town, NY
55555, (555) 555-5555,
Customer Service Representative
... Bring twelve years of
office/customer support experience working within high-volume
call center environments.
...Maintain demonstrated research,
analysis, and database management proficiencies.
...Excellent communicator with strong
time-management and customer needs assessment skills.
...Exercise independent judgment,
decision-making, and problem solving abilities.
REAL TIME DATA CORP., (RTD) Network Systems Controller,
Valley Stream, NY, 2000 - present
capture, and maintain critical, time-sensitive financial
instruments and indices across:
multiple databases (Integrated
Data Network and Integrated Paginated System) for all North
American Exchanges including equities, commodities, futures,
and options reflected on Reuters' proprietary ticker, a
worldwide-leading source of news and financial information.
Assist RTD Help Desk in providing
customers with real-time and historical market data, and
liaise with Financial Exchange representatives throughout
the U.S. and Canada to obtain and communicate
up-to-the-minute market changes (corporate mergers,
acquisitions, splits) directly impacting the global economy.
HORIZON CREDIT, INC., Smithtown,
NY, 1992 - 2000
Credit Investigation Coordinator
(1996 - 2000)
Worked collaboratively within a
team-oriented call center to track, monitor, and review over
5,000 monthly Personal Credit Check Requests for the purpose
of identifying and marking potentially delinquent accounts.
Conducted more than 300 personal and
commercial credit checks per month for major accounts that
partially included EBA Realty, U.S. Credit Union, and First
Researched and analyzed financial
histories, verified employment backgrounds, and conducted
telephone-based applicant interviews to obtain information
and advise on resolving credit report discrepancies.
Consistently met the department's
monthly budget quota, achieving an 80% success rate.
Pre-Collections Analyst (1992 -
Processed pre-collections notices and
contacted debtors directly by telephone utilizing an
in-house national directory assistance system, significantly
reducing at-risk accounts from entering into collections.
Utilized and trained employees on a
newly implemented system, Mortgage Reporter, to research
retrieve, and update timely account status, generate and
merge credit reports (TRW, TransUnion, Equifax), and ensure
the deletion of duplicate lines of credit.
Served as point contact and liaison
between loan applicants, debtors, and Collections/Legal
departments to provide current information on account
status, and to ensure favorable outcome resolutions.
Bachelor of Arts, Human Relations, 1998
STATE COLLEGE, Any Town, NY