|Customer Service Resume Sample
I am seeking part-time or contract consulting work where I can utilize my customer service skills while driving overall success and profitability.
PROFILE & SKILLS
I am a dynamic, highly motivated professional with over 20 years experience in customer service and advocacy, as well as project management, operations, and sales. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. I also have a strong portfolio of advanced technology research and implementation.
Consultant: O'Reilly Media
Description: Installed open source ACD Phone System for Customer Service Call Center. Mapped call flow. Tested, developed and conducted training and rollout to service staff.
Call Center Director: E-Myth
Description: I managed both the customer service and sales departments, and oversaw daily operations of service. I was responsible for research and deployment of call center technology.
Technical Consumer Support Manager: LEGO Company
Description: I was recruited by the Vice President of LEGO Mindstorms to manage Global Support of all LEGO company technology products.
Salesforce.com, Aspect ACD & Avaya/Lucent CMS phone system, Mail Order and Catalog System (MACS), IntelliSystems, IVR, CBR Express, KANA Email, Vantive, Tracker QA, Microsoft Office
Support Professionals Association (SSPA)
General/Business studies, Santa Rosa Junior College, Santa Rosa, California, 1983-84