123 Elm Street, Orlando, FL 32817, 555-555-5555,
GENERAL MANAGER / HOTEL MANAGEMENT
Experienced and skilled General Manager with expertise in hotel
management, food and beverage operations, vendor relations,
profit and loss management and guest services operations. Proven
background in improving operational turnaround. Recognized as an
efficient manager and team player who generates significant
growth in hotel revenue and effectively motivates personnel to
provide superior customer service.
PROFESSIONAL EMPLOYMENT HISTORY
GENERAL MANAGER, ABC HOTEL, Orlando, FL, 20xx -
Hold full P&L responsibility as General Manager.
Oversee scheduling, hiring, and training operations. Supervise
management of housekeeping, front office, reservations, sales /
marketing, banquets, security, and building / grounds
maintenance at four locations. Staff accountability for 20
performance levels across the properties, resulting in top
10% status within company and overall performance score
increase of 91%, surpassing company average of 55%.
Initiated, developed, and cultivated
strategic business partnership with Gold’s Gym in order to
meet customer expectations, provide value-added benefits,
and increase overall profits.
Earned recognition of senior
management on consistent basis for excellent performance.
Conceptualized and implemented
Disaster Help Program for individuals and families in need
of immediate disaster relief assistance.
ASSISTANT MANAGER, FGH
HOTEL, Branson, MO, 20xx - 20xx
housekeeping, maintenance, and operational functions for a
4,000-seat live performance auditorium featuring Broadway
productions, concerts, and plays.
Rapid promotion through
increasingly responsible positions, including Housekeeping,
Security Assistant, Lead Usher, and Assistant Manager.
Ensured flawless front house,
auditorium lobby, restrooms and concession operations and
managed all customer service functions.
INTERN, IJK HOTEL, St.
Louis, MO, 20xx - 20xx
Gained hands-on knowledge and
experience in front desk, housekeeping, security, restaurant,
laundry, and engineering operations.
FRONT DESK ATTENDANT,
LMN HOTEL, Branson, MO, 20xx - 20xx
Performed wide variety
of job duties, including front desk / reservations, concierge,
PBX, banquet houseman, and banquet serving on behalf of full
service hotel and restaurant with banquet facilities.
EDUCATION AND CERTIFICATIONS
Bachelor of Science in
Hospitality and Restaurant Administration
Missouri State University, Springfield, MO, 20xx
ServeSafe Certification, National
Restaurant Association Educational Foundation Human Resources
Certification, Educational Institute of the American Hotel and