Human Resources Executive Resume (Airline Industry)
HUMAN RESOURCES EXECUTIVE
In senior Human Resources positions with a leading airline
best known for 33 straight profitable years amid industry ups and
downs, delivered unique solutions that transformed corporate
goals into profitable reality, built effective HR and operations
systems, and managed rapid and sustained business growth.
As Regional Director of
Inflight Services with Southwest Airlines, directed HR
strategies for thousands of employees in multiple locations.
Directed core management activities far surpassing typical
Human Resources functions, including key components of
change management related to corporate directives of
Inflight Services department.
With fourteen years of
management experience in the airline industry, offer a
valuable grouping of cross-functional skills, specific to
the unique needs of this business. Thoroughly familiar with
industry-related labor issues, collective bargaining
agreements, regulatory requirements, safety and security,
employee satisfaction, and staff development.
Developed numerous programs to
support corporate goals and created lean yet effective
operating conditions. Programs include creation and
implementation of change-management concepts to introduce a
"One Company Mentality" that merged best practices
of corporate policies and cultures resulting in improved
systems, employee relations and customer service.
Recognized by company leadership and
peers as a smart, industrious, tenacious, and decisive
leader and visionary. Manage Human Resources as a value-add,
not a resource drain. Quickly assessed situations, rapidly
crafting solutions, building teams, organizing actions, and
creating profit and/or efficiency with each project's
AREAS OF EXPERTISE
- Budget Administration/ Reporting
- Policy Design & Administration
- Corporate Safety &Security
- Employee Recruitment & Retention
- Program Assessment/ Change
- Union Negotiations & Mediations
- HRIS System Implementation
- Compensation & Benefit Programs
- Employee & Labor Law
- Regulatory Compliance
- Development and Training Programs
- Employee and Customer Relations
Southwest Airlines, Inc. - Inflight Services, Dallas, Texas, 1987 to Present
Southwest Airlines, Inc. has annual revenues of $484 million, and seven locations with 32,000 employees (NYSE: LUV).
As Regional Director of Inflight Services ('00 to '06), reported to Vice
President of Inflight Services for Southwest Airlines, Inc., was
key member of corporate executive management team, directing and
enhancing legendary customer service through leadership and
support to Inflight Base Leaders, Labor Relations, and Employee
Resources. Directed human resources at 7 locations with
approximately 8,639 employees. Managed 67 direct reports, 8,572
indirect reports, and a $6 million budget.
Integral member of "Go Team"
for Emergency Deployment during the Chicago incident.
Completed debriefings, reassured personnel, and liaised
between crew members and FAA, NTSB, and FBI personnel.
A key achievement as executive team
member was the development/implementation of a Crisis
Communications program utilized both during and after the
9/11 terrorists attack. Created an open line of
communication with crew members across Southwest to ensure
receipt of flight status reports, procedural changes, and
provision allowances during crisis.
As Director of Inflight Crew Scheduling, Crew Planning and Crew Payroll ('98 to '00),
was promoted to direct all efforts related to the efficient
utilization of flight Crewmembers through crew scheduling/audit,
planning, automation, and technology projects that supported
1,950 daily departures. Direct reports included 10 managers and
supervisors as well as 71 indirect reports and 7,100 Flight
Attendants. Prepared and administered a $2.5 million budget.
Developed Consistency Committee
from base related personnel only into representation from
all Inflight Services departments creating a "think tank"
environment. Streamlined processes and procedures and
created documentation for tracking purposes.
A key achievement as Subject Matter
Expert (SME) to IT team was the automation of Crew Solver
program, which streamlined companies re-route system. Also
introduced new "paring optimizer" to improve quality of life
for Flight Attendants.
7032 Sample Drive, Sample, Texas 76108
Phone: 555-555-1212, Cell: 555-555-1213, E-mail: email@example.com
RESUME SAMPLE, page 2
Southwest Airlines, Phoenix, Arizona
As Inflight Base Manager ('95 to '98), was promoted to manage daily operations and
administration of Flight Attendant base comprised of 1,700
Flight Attendants, 14 Supervisors, and 4 support staff with 178
daily departures. Provided contract interpretation and enforced
company policies to ensure department continuity. Developed and
administered a $400,000 budget.
A key achievement, as management team
member, was introduction of quarterly meeting with
department leaders to ensure situational awareness across
departments and develop programs that positively impacted
staff morale and customer satisfaction.
As Inflight Supervisor ('92
to '95), was promoted to provide direct support to Base
Managers in the execution of disciplinary, scheduling, personal,
and contractual issues for 850 Flight Attendants. Primary
point-of-contact between Flight Attendants and Scheduling,
Flight Operations, and Inflight Services departments.
A key achievement was aiding in the
opening of two new base locations in Chicago and Oakland.
Established operational and administrative systems and
trained new supervisors and support personnel.
Essential member of SWA Transitional
Team during Morris merger project; assessed acquisition's
impact and determined appropriate steps for cultural
integration. Communicated contractual requirements, company
policies/procedures, and career opportunities to Morris
Flight Attendants to ensure a successful transitional
Early Career Progression, 1987 to 1992
Early career progression encompassed
multi faceted positions as Flight Attendant ('92), Base
Secretary ('90 to '92), Administrative Coordinator ('88 to '90),
and Teller/Loan Officer ('87 to '88).
Myers Briggs, Recognizing Personalities,
Franklin Covey, Time Management, Change Management, How to Adapt
to Change, Leading from the Heart, Understanding our Employees,
Frontline Leadership, Speaking to our Customers Dysfunction
Junction, Bringing Teams Together, Critical Incidents, Defusing
and Debriefing, Media Training, Do's and Don'ts, NTSB, Accident
Investigation Techniques, Sexual Harassment Training,
Interviewing & Discrimination, Department of Transportation
Guidelines, Drug & Alcohol Training
AFFILIATIONS & INVOLVEMENTS
Company Culture Committee, Weather
Disruption Committee, Emergency Deployment Team, Critical
Incident Stress Management, Consistency Committee, Emergency
Notification Committee, Provisionary Flight Service Committee,
FLMA Committee, Interview Team, Safety Committee, Challenge Air
Winds of LUV, Ronald McDonald House Charity
HONORS & AWARDS
Employee of the Quarter, 2004
Hot Lips Award, 2000 - "In
recognition for her creativity with words and expression in
communicating the Hot-line Message." President's Award, 1994 -
"For her sensitive, supportive, and loyal efforts toward her
internal and external customers and her willingness to lend a
helping hand to all those in need."
7032 Sample Drive, Sample, Texas 76108
Phone: 555-555-1212, Cell: 555-555-1213, E-mail: