KEVIN THORN, PAGE TWO
Customer Service Representative
Provided full service to members,
providers, group administrators, and brokers by processing
health care claims, handling inquiries, and performing
membership functions. Analyzed situations and completed research
to ensure no rework or follow-up issues arose. Interacted with
systems to ensure claims were paid or denied based on terms of contract.
Handled all incoming inquiries via
telephone, correspondence, and e-mail regarding membership,
claims, and eligibility issues.
Mentored and trained incoming
customer service representatives.
HEALTHCARE SERVICE GROUP, Detroit, MI 2003 - 2006
A provider of housekeeping, laundry/linen, and food/dietary services for healthcare and long-term care facilities.
Director of Environmental Services
Established and reviewed standards and
work procedures for all housekeeping staff in accordance with
the facilityâ€™s established policies and practices. Planned work
schedules, areas of work, and job duties to ensure adequate
housekeeping services were rendered. Interviewed, hired,
oriented, trained and supervised all facility housekeeping
Conducted regular staff meetings and
communicated with members of other departments to coordinate
all housekeeping activities.
Scheduled major project work,
assuring adequate staff and supplies were available to
BLUE CARE NETWORK OF MICHIGAN, Detroit, MI 1997-2003
Provider of health care and Medicare plans in the state of Michigan.
Grievance and Coordinator
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelors of Arts Degree
Eastern Michigan University, Ypsilanti, MI
National Association of Healthcare Executives - Member
Internship, Sinai Hospital Human Resources Department