Insurance Account Manager Resume

by Aspirations Resume

123 Elm Street, Jonesboro, AR 72404
Home (870) 555-5555, Mobile (870) 444-4444, [email protected]


Successful history in increasing key account base and  guaranteeing client satisfaction in the health insurance  industry.

Demonstrated ability to grow business where others cannot  see opportunities. Excellent background in customer service,  exceeding client expectations from initial contract through  post-sales follow-up. Analytical and organized with the proven  ability to identify client needs, make recommendations and  implement effective solutions. Highly skilled in rapidly  developing rapport. Self-starter and persuasive communicator  with extensive knowledge of health care insurance plans.  Extremely adaptable and able to quickly grasp and apply new  information.


  • Account Retention
  • Market Growth
  • Client Relations
  • Professional Presentation
  • Key Account Management
  • Product Demonstration
  • Financial Negotiation
  • MS Word and Excel
  • Service Promotion
  • Staff Training
  • Plan Development
  • Promotional Materials  
  • Contract Development
  • Federal Accounts
  • Phone Sales
  • Revenue Generation


ABC INSURANCE CARE, INC., Jonesboro, AR, 20xx-Present
Ranked as one of the top HMOs in the country.

SENIOR ACCOUNT MANAGER (20xx-Present): Direct and aggressively  drive the growth, retention and profitability of a national  account base encompassing 22,000 fully-insured and self-funded  members. Oversee key accounts; cultivate and strengthen  beneficial relationships with financial and benefit decision  makers through demonstration of integrity and persuasive  communication skills. Effectively present and articulate  products through compelling demonstrations and professional  correspondence. Work with national consultants on RFP renewals  and financial negotiations.


  • Added over 300 members to the Bristol  Meyers' account in Fall 20xx by convincing customer to  switch from a gated plan to an open access plan; negotiated  best prices with the Underwriting Department.

  • Increased membership of a major account by  creatively and aggressively promoting service capacity  within Arkansas to the client’s employees despite a tight  marketing budget.

  • Saved corporate time and money by playing  an instrumental role in streamlining the ASO/SPD process.

  • Designed and implemented highly  successful strategies for growing memberships within client  companies.

  • Consistently exceeded client  expectations by providing the highest level of quality  service to members.

ACCOUNT MANAGER (20xx-20xx):  Provided exceptional service to over 32,000 members in 98  accounts. Expertly serviced a federal government account  containing 15,000 members; skillfully negotiated benefits and  provided plan/contract administration. Developed close ties with  clients to ensure complete satisfaction as well as lasting,  productive relationships. Delivered presentations, negotiated  best renewal rates and facilitated the development of company  manuals / materials to better serve customers. Trained and  mentored new Account Managers.


  • Added 5,000 members to a single account within one year.

  • Maintained 96% member renewal/retention level.

  • Opened up the Arkansas territory for the federal account and aggressively grew new membership.


Arkansas Life & Health License

B.S. - Business, University of XYZ, Concentration in Marketing, Jonesboro, AR, 20xx