123 Elm Street, Jonesboro, AR 72404
Home (870) 555-5555, Mobile (870) 444-4444, firstname.lastname@example.org
EXCEPTIONAL INSURANCE ACCOUNT MANAGEMENT
Successful history in increasing key account base and
guaranteeing client satisfaction in the health insurance
Demonstrated ability to grow business where others cannot
see opportunities. Excellent background in customer service,
exceeding client expectations from initial contract through
post-sales follow-up. Analytical and organized with the proven
ability to identify client needs, make recommendations and
implement effective solutions. Highly skilled in rapidly
developing rapport. Self-starter and persuasive communicator
with extensive knowledge of health care insurance plans.
Extremely adaptable and able to quickly grasp and apply new
- Account Retention
- Market Growth
- Client Relations
- Professional Presentation
- Key Account Management
- Product Demonstration
- Financial Negotiation
- MS Word and Excel
- Service Promotion
- Staff Training
- Plan Development
- Promotional Materials
- Contract Development
- Federal Accounts
- Phone Sales
- Revenue Generation
HEALTH INSURANCE SALES EXPERIENCE
ABC INSURANCE CARE, INC., Jonesboro, AR, 20xx-Present
Ranked as one of the top HMOs in the country.
SENIOR ACCOUNT MANAGER (20xx-Present): Direct and aggressively
drive the growth, retention and profitability of a national
account base encompassing 22,000 fully-insured and self-funded
members. Oversee key accounts; cultivate and strengthen
beneficial relationships with financial and benefit decision
makers through demonstration of integrity and persuasive
communication skills. Effectively present and articulate
products through compelling demonstrations and professional
correspondence. Work with national consultants on RFP renewals
and financial negotiations.
Added over 300 members to the Bristol
Meyers' account in Fall 20xx by convincing customer to
switch from a gated plan to an open access plan; negotiated
best prices with the Underwriting Department.
Increased membership of a major account by
creatively and aggressively promoting service capacity
within Arkansas to the clientâ€™s employees despite a tight
Saved corporate time and money by playing
an instrumental role in streamlining the ASO/SPD process.
Designed and implemented highly
successful strategies for growing memberships within client
Consistently exceeded client
expectations by providing the highest level of quality
service to members.
ACCOUNT MANAGER (20xx-20xx):
Provided exceptional service to over 32,000 members in 98
accounts. Expertly serviced a federal government account
containing 15,000 members; skillfully negotiated benefits and
provided plan/contract administration. Developed close ties with
clients to ensure complete satisfaction as well as lasting,
productive relationships. Delivered presentations, negotiated
best renewal rates and facilitated the development of company
manuals / materials to better serve customers. Trained and
mentored new Account Managers.
Added 5,000 members to a single account within one year.
Maintained 96% member renewal/retention level.
Opened up the Arkansas territory for the federal account and aggressively grew new membership.
EDUCATION & LICENSURE
Arkansas Life & Health License
B.S. - Business, University of XYZ, Concentration in Marketing, Jonesboro, AR, 20xx