|Non-Profit Support Coordination Specialist Resume Sample
123 Main Street | Anytown, USA 12345
877-875-7706 | firstname.lastname@example.org
SUPPORT COORDINATION SPECIALIST
Energetic professional with experience in coordination of
provider services and client care for mission-oriented
organizations. Expertise in connecting clients and providers
that care for diverse and underserved populations. High
level of performance in customer service and home office
Core Knowledge & Skills:
Relationship Building with Community Service Providers | RFP
Preparation and Coordination
Staff Training | Procedure
Development | Team Leadership
Creative Problem Solving |
Catastrophic Event Shelter Management |
Disaster Evacuee Case Management
EARLY STEPS, LOUISIANA'S EARLY INTERVENTION SYSTEM, Shreveport,
System Point of Entry Region 7 Office Manager,
Manage referrals for children ages
birth to 3 with disabilities and/or developmental delays for
enrollment in natural environment services.
Manage relationships with first-line care
providers, including physician and medical clinics, case
management professionals, Office of Family Support, hospital
NICUs, and other community agencies.
Negotiate and secure authorizations for
payment of care providers.
Prepare and coordinate writing of
responses to Requests for Proposal to retain state contract.
PRAESES CORPORATION, Shreveport, LA
throughout the organization, which owned 5 companies and
employed 125+ staff, managed billing processes, and ensured
prompt customer payments. Re-hired by company after a period of
company-wide layoffs due to expertise and stellar performance in
Managed customer billing, specifically
targeting delinquent accounts.
Improved protocol and process to
guarantee customer payment.
Sales Support Assistant, 1999-2000
Managed diverse needs of external sales force,
including interviewing and hiring representatives, arranging
travel, developing training materials, and acting as operational
hub for geographically distributed team.
Managed hiring and firing of sales team
members, including reviewing resumes, interviewing,
supervising candidate pre-employment testing, and
administering personality inventories.
Analyzed financial data for reporting;
wrote monthly newsletter based on these analyses.
Planned and organized sales training
2 | L. ELAINE DEATON
Public's point of contact on 14-line telephone unit. Managed
office supply inventory and maintenance of business equipment.
Supported Human Resources Manager in daily projects.
Promoted staff efficiency through new
protocol for identifying office supply needs.
First-line reviewed resumes and made
Wrote Receptionist operations
Wrote Sales Support procedure manual.
HIRSCH COLISEUM HURRICANE DISASTER RELIEF
SHELTER / CENTERPOINT SOCIAL SERVICES, Shreveport, LA
Case Manager (Internship), 2005
Assisted with Hurricane Katrina shelter management.
Served 850 evacuees over 40 days of
Managed evacuee intake into Service Point
database to connect them with community-based medical,
counseling, and housing services.
Scheduled intake volunteer training and
LSU-S KATRINA DISASTER RELIEF SHELTER / MENTAL
HEALTH SERVICES, Shreveport, LA
Assisted with Hurricane
Katrina shelter management, focusing on evacuees' mental health
Served 1500 evacuees over 66 days of
Scheduled volunteer mental health
professionals to provide clinical and counseling services.
Helped disabled evacuees with medication,
counseling, and development of resilience strategies.
RHYMES AND READING PROGRAM, Shreveport, LA
Research Assistant (Internship), 2005
Researched the effectiveness of community members as resources
for students with poor reading skills
Lusk, M.M., Welch, M.D., Deaton, L.E. and
Bearden, H. (2006, March). Examining the relationship between
home environment and early literacy skills. Paper presented
at the 2006 LERA Conference in Alexandria, LA. Concluded
that as SES increases, so does the daily number of words spoken
to children, which affects their literacy development.
HONORS AND AWARDS
Phi Kappa Phi Honor Society, 2005. Invited
into Academic honor society for being in top 7.5% of class.
Psi Chi Honor Society, 2005. Invited into Psychology honor
society for being in top 35% of class.
Roll Lists: Summer 2003-Spring 2004, Fall 2004-Spring 2005, Fall
LSU-S Psychology Club, Vice-President, 2005-2006.
Psi Chi Chapter at LSU-S, Secretary, 2005-2006.
Louisiana State University / Shreveport, LA
2002-2006, B.S. in Psychology
Overall GPA: 3.85,
Major GPA: 4.0