JESSE KENDALL
123 Elm Street, Herndon, VA 20171
703.555.5555, jkendall@notmail.com

PROPERTY MANAGEMENT QUALIFICATIONS

Veteran property manager with more than eight years of experience ensuring profitability and developing strong tenant relationships. Accomplished leader repeatedly recognized for outstanding performance, exceeding goals, and generating new revenues. History of excellence in interpersonal communication, relationship development, and establishing rapport. Expert ability to train clients and educate tenants while clarifying complex issues. Proven ability to save costs and grow revenue through analytical thinking and financial management. Highly skilled in mediation and negotiation. Proficient in Windows XP, Word, Excel, Outlook, Lotus 1-2-3, Quicken and QuickBooks.

PROFESSIONAL EXPERIENCE

ABC PROPERTIES - Herndon, VA, 20xx to Present

Community Manager: Manage team of seven engaged in property management operations for residential communities and in ensuring long-term profitability. Hire, recruit, and develop staff with the goal of ensuring excellent service, business orientation, and internal promotability. Mentor and train managers and assistant managers in budgeting, staffing, hiring, workforce management, sales, and services. Develop budgets and forecasts and optimize opportunities for new marketing prospects.

Key Accomplishments:

• Revitalized six under-performing communities in Maryland and Virginia through aggressive expenditure analysis, historical trending, targeting growth potential, reducing unnecessary expenses, and intensive staff training. Expanded revenues to $5.6 million annually.

• Authored "Move In/Move Out" Packet to assist residents. Adopted as part of the National Brand Marketing Platform.

BCD PROPERTIES - Herndon, VA, 20xx to 20xx

Property Manager: Provided property management for a 40-unit residential rental property. Oversaw tenant selection, lease management, insurance, and tax accounting. Directed maintenance, major repairs, and daily operations. Managed utilities, collected rent, and conducted tours of the property for prospective tenants.

Key Accomplishments:

• Exceeded annual occupancy objective of 85% by a margin of 8% or more.

• Devised and administered operating budget of $1.8 million annually. Exceeded revenue projections by $45,000.

EDUCATION & DEVELOPMENT

Bachelor of Arts Degree in Business Administration
XYZ University, Herndon, VA

Professional Development

Archstone-Smith Interviewing ~ VA Residential Lease Agreements ~ National Leadership Business Conference