123 Elm Street, Miami, FL 33183, Home: (305) 555-5555, Cell: (305) 444-4444, email@example.com
Passion for brilliant verbal/written communications, persuasive presentations, and meticulous research.
Ambitious technical writer; highly qualified in developing
technical instructions and standard operating procedures with
exceptional leadership skills to effectively resolve problems in
a deadline-driven environment. Interact easily with people of
diverse backgrounds, cultures, and professional levels.
Certificate in Technical Writing Member, Society for Technical Communication
EXCEPTIONAL TECHNICAL WRITING
Senior Technical Writer - Contract ABC INFORMATION TECHNOLOGIES, Miami, FL, 20xx to 20xx
Created technical, training, and
help documentation supporting software/hardware projects for a
company providing solutions to businesses, the
telecommunications industry, governmental agencies, and the
military. Developed online help tools and GUI designs supporting
projects for the company's core business lines. Created and
executed test scripts, evaluated user interfaces, and partnered
with the development team to remediate issues.
Reduced new hire learning curves by implementing a Knowledge Tree supporting the company's Web site.
Delivered online help tool for a control center supporting audio, video, and data feeds on time and under budget.
Standardized interdepartmental practices by creating and disseminating a company Style Guide.
Senior Technical Writer - Contract BCD COMMUNICATIONS, Miami, FL, 20xx to 20xx
Planned, authored, and coded HTML-based help systems supporting Web applications for a
leading provider of telephone directory services. Gathered
requirements, mapped frameworks, and created reference and help
documents. Analyzed GUI process flows to improve navigability
and usability. Implemented logical and spatial restructuring.
Improved quality of coded products and
reduced resources spent on post-development "bug fixes" by
introducing the practices of user interviews, rapid
prototyping/testing, and task analysis throughout the
Aided development of departmental editing and Web publishing best practices.
Technical Writer CDE FOOD STORES, Miami, FL, 20xx to 20xx
Recruited to full-time position
following a successful internship. Created and maintained all
training materials for associate and managerial level training
classes. Conducted training courses for new hire orientation,
workplace safety, customer service, and numerous
department-specific needs. Scheduled trainees into Management
Performed needs analysis and designed new class for Customer Service Desk associates.
Revamped three-day Cashier training class as a result of needs analysis.
Assisted in designing Western Union compliance training.
Created training manual for temporary cashiers in preparation of possible strike.
Assisted with all store openings and coordinated training delivery for new employees.
Earned Above and Beyond Award in September 20xx.
EDUCATION & CREDENTIALS
Bachelor's Degree in Computer Science, XYZ University, Miami, FL, 20xx
Associate's Degree in English, XYZ College, Miami, FL, 20xx