October 1, 2010
Sue Burns, Hiring Manager
1312 Outskirts Road
Home Town, IL 60615
Dear Ms. Burns,
I have worked in customer service for more than seven years, developing a reputation for problem-solving, superior customer relations skills and thriving in a fast-paced environment. I’d like to combine my customer service experience and my computer expertise to work in the exciting field of E-commerce and become part of your team at E-Widgets.
With an associate degree in Computer Technology from Home Town Junior College, as well as on the job training in IT support obtained through my position at the Home Town Call Center, I have outstanding high tech skills and the capacity to keep them current in this ever-changing world.
At the Home Town Call Center, in the course of five years, I quickly moved up from working as a fill-in phone technician for the night shift to managing a staff of 10 operators. My unit consistently met or exceeded its sales quotas and received more customer commendation notices than any other division.
I would like to meet with you to tell you more about my experience in customer service and technology, and discuss how I see them coming together in E-commerce. Please contact me at 615.432.1234 at your earliest convenience so I may schedule an appointment with you. My resume is enclosed. Thank you for your time.