Customer Service Representative Cover Letter

by Kimberly Sarmiento

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Mr. (Ms.) ________________
(Address 1)
(Address 2)


Dear Mr. (Ms.) ___________,

Leveraging a background as an account executive, call center specialist, and public relations manager, I offer 10 years of extensive experience in Customer Service, serving both business clients and consumers. My ability to relate to a customer, quickly access their needs, and ensure their full satisfaction during all business dealings makes me an ideal candidate for your open position of Customer Service Manager.

I began my career in survey call center while earning a Bachelor’s degree in Public Relations at the University of XXXXX. At first, I was just calling potential survey participants, working to collect consumer opinions for our client companies. I worked my way up into a supervisory position and by the time I graduated, I was collaborating with our clients to design surveys and define targeted demographics for data collection.

After working in this position for two years, I was recruited by Company XXX as an account executive to promote and sell marketing data to retail businesses in the tri-state area. In that role, I routinely achieved or surpassed revenue goals and won several new accounts for the company. I stayed with Company XXX for five years before I moved across country when my wife was offered a promotion at work.

Once we relocated to the West Coast, I was hired by Company ABC as Public Relations Manager to promote company brand and products, including 10 new products in two years. I was instrumental in improving the company’s image and consumer preference 10 points during my time there. When Company ABC was sold last year, they decided to relocate their corporate office to Texas. As a result, I have been working remotely during the transition, but am looking for a new opportunity with a local business.

I’ve researched your company and found your commitment to your customers very impressive. Confident I will prove vital in helping you reach your customers and improve their satisfaction level, I am submitting my resume for your review. Additionally, I would like to meet with you to discuss your goals and how I can help you achieve them.  I will make myself available at your convenience and look forward to your call.  Thank you for your consideration.



Jack Doe