August 8, 2015
1900 Dial Drive
Somewhere, TX 55563
Dear Mr. Miller:
I am writing you regarding the Help Desk Tier 2 Technician opening listed on your company’s website. As an experienced Help Desk Technician for over 7 years in the telecommunications industry, I have a very extensive background and feel that I would be a great addition to your company in this role.
My most recent experience as a Tier 2 Technician with Smartphone America has encompassed all the requirements listed for this role. I have extensive experience with customer support by phone, live chat, and email while providing complex information in an easy to understand manner to end users. As you will see in my enclosed resume, I am very well versed in troubleshooting configuration issues, handling hardware and software fixes, and working cohesively with Tier 3 Technicians for escalated matters, as well as assisting Tier 1 overflow whenever needed. I also possess very strong Salesforce knowledge having utilized it for the past 7 years as a Tier 1 and Tier 2 Technician.
I would be happy provide any additional information you may need regarding my experience and what I can bring to your company, and can be reached by phone or email above at any time to schedule a formal interview. Thank you in advance for your time and consideration.