123 Elm Street • Miami, FL 33183
305-555-5555 • [email protected]
Solution-oriented, highly analytical, and resourceful candidate with over eight years of technical troubleshooting, end-user service, and network development experience. Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements. Expertise in software configuration, network administration, and the testing/ repair of various hardware applications. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.
CERTIFICATIONS: A+ Certification, Microsoft Certified Professional (MCP)
HARDWARE: HDD motherboards, RAM augmentation, processors, video cards. Able to troubleshoot analog/ digital circuits with digital voltmeters, analog multimeters, dual-trace oscilloscopes, and logic probes.
OPERATING SYSTEMS: MS-DOS 6.22, Windows 3.11/ 9X/ XP, Vista
SOFTWARE: MS Office (Word, Excel, Outlook, PowerPoint)
ADDITIONAL: LAN/ WAN development, basic electronics, semiconductor/ solid-state circuitry, digital components.
Computer Repair Technician ABC Authorized Repair Center, Miami, FL, 20xx – Present
Manage PC Technicians in repairing desktops and laptops. Maintain an efficient working environment and quickly resolve customer issues. Analyze technical problems, schedule assignments, and approve all completed work. Produce estimates, invoice repairs, and order parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic interfaces.
- Implemented new policies and procedures that significantly expedited check-in and repair procedures.
- Earned a fast promotion from initial position of Flex Technician, resolving technical problems both in the store and within customer homes.
Self-Employed Computer Repair Technician, 20xx – 20xx
Performed on-site repair and preventive maintenance on personal computers and related peripherals. Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. Built custom computers to best serve the customer needs. Scheduled work and ordered parts. Estimated and invoiced repairs.
Computer Repair Technician, BCD Computer Solutions, Miami, FL, 1999
Diagnosed and repaired hardware problems, completely built computers, troubleshot technical problems, and installed software applications. Delivered, set up, and networked large computer systems on Windows 95, 98, and NT throughout various convention centers and hotels.
Certified Electronics Technician (CET) Diploma – Computer Repair / Networking Coursework (GPA: 4.0)
Computer Learning Center, Miami, FL, 20xx
Vocational Training, Center of Applied Technology, Miami, FL, 20xx – 20xx