Customer Service Resume

by Robin Galante


Download our free resume templates. WorkBloom's resume templates all come with matching cover letters.


RACHEL SMITH
1234 Anonymous Way | Cotati, California 94931
(555) 867-5309 | [email protected]

 

OBJECTIVE_____

I am seeking part-time or contract consulting work where I can utilize my customer service skills while driving overall success and profitability.


PROFILE & SKILLS_____

I am a dynamic, highly motivated professional with over 20 years experience in customer service and advocacy, as well as project management, operations, and sales. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. I also have a strong portfolio of advanced technology research and implementation.


WORK HISTORY_____

Consultant: O'Reilly Media
Sebastopol, CA (November 2004 – June 2006)
Description:
Installed open source ACD Phone System for Customer Service Call Center. Mapped call flow. Tested, developed and conducted training and rollout to service staff.

Call Center Director: E-Myth Worldwide
Santa Rosa, CA (January 2003 – June 2004)
Description: I managed both the customer service and sales departments, and oversaw daily operations of service. I was responsible for research and deployment of call center technology.

Responsibilities:

  • Customer service advocate.
  • Reorganized department: built new infrastructure, recruited and trained staff.

Key Achievements:

  • Increased sales by 30% within first three months through Salesforce install.
  • Developed and conducted training for entire company within time schedule and budget.
  • Turned leads into clients by building and maintaining excellent relationships between E-Myth and its customers through positive and efficient customer service.

Global Technical Consumer Support Manager: LEGO Company
Novato, CA (August 1999 – May 2002)
Description: I was recruited by the Vice President of LEGO Mindstorms to manage Global Support of all LEGO company technology products.

Responsibilities:

  • Oversaw all call center operations and staff of 20.
  • Ensured highest of level of customer satisfaction through observation, communication and implementation of improved programs and procedures.
  • Collaborated with Product Development teams to ensure product quality pre-release.
  • Analyzed, selected, and installed company-wide communication systems.

TECHNICAL SKILLS_____

Salesforce.com, Aspect ACD & Avaya/ Lucent CMS phone system, Mail Order and Catalog System (MACS), IntelliSystems, IVR, CBR Express, KANA Email, Vantive, Tracker QA, Microsoft Office


AFFILIATIONS_____

Software Support Professionals Association (SSPA)
The Association of Support Professionals (ASP)


EDUCATION_____

General/ Business studies, Santa Rosa Junior College, Santa Rosa, California, 1983 – 84


References available upon request


MORE RESUME AND COVER LETTER EXAMPLES