Restaurant Manager Resume

KENNETH L. BALDWIN
2252 N. Main Street • Phoenix, AZ 85000
480/555-0000 • [email protected]

 

PROFILE

A dynamic, results-oriented Restaurant Manager offering focused leadership to drive sales and profitability in highly competitive markets.

Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge/ expertise in: Team Building/ Staff Training • Purchasing/ Inventory Management • Quality Assurance/ Control • Facilities/ Safety Management • Customer Service/ Guest Relations • Cost Containment/ Control • Policies and Procedures • Continuous Performance Improvement

Noted for outstanding communications skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.

Computer skills: MS Word, Excel and PowerPoint • POS systems including Maitre 'd

EXPERIENCE

THE FARM, INC., Phoenix, Arizona | 07/04 – Present
Family dining/ Complete meal concept/ $11 average check; seating for 450; 60 staff
Manager
Employ an efficient, high-energy and professional approach to store  operations management in order to:

• balance service with costs to ensure profitability
• promote guest satisfaction to steady repeat business
• coach/ schedule servers to maximum levels of performance
• monitor BOG for consistent sanitation, food quality and presentation
• purchase/ control inventory with attention to budget guidelines

Contributed to store's recognition as most profitable in 41-store chain, maintaining gross profit at 48%. Involved in special projects:

• Initiated three-month in-house customer service contest for busers, servers and hosts to effect continuous improvements in service scores.
• Introduced a wine seminar for servers, strengthening knowledge of offerings, which dramatically increased wine sales.

CHILI'S GRILLE, Forest Grove, Washington | 2003
Casual dining bistro; seating for 60; 22 staff
Assistant Manager
Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for every guest.

EDUCATION

OREGON STATE UNIVERSITY, Harrisburg, Oregon
B.S. – Hospitality and Business Management; minor: Business Administration

Course work included: Food Science and Nutrition • Strategic Analysis • Cooking and Dining Room Service • Food Service Systems and Controls