JESSE KENDALL
123 Elm Street • Miami, FL 33183
Home: (305) 555-5555 • Cell: (305) 444-4444 • [email protected]
TECHNICAL WRITER
Passion for brilliant verbal/ written communications, persuasive presentations, and meticulous research.
Ambitious technical writer; highly qualified in developing technical instructions and standard operating procedures with exceptional leadership skills to effectively resolve problems in a deadline-driven environment. Interact easily with people of diverse backgrounds, cultures, and professional levels.
Certificate in Technical Writing Member, Society for Technical Communication
EXCEPTIONAL TECHNICAL WRITING
Senior Technical Writer – Contract | ABC INFORMATION TECHNOLOGIES
Miami, FL, 20xx to 20xx
Created technical, training, and help documentation supporting software/ hardware projects for a company providing solutions to businesses, the telecommunications industry, governmental agencies, and the military. Developed online help tools and GUI designs supporting projects for the company's core business lines. Created and executed test scripts, evaluated user interfaces, and partnered with the development team to remediate issues.
Senior Technical Writer – Contract | BCD COMMUNICATIONS
Miami, FL, 20xx to 20xx
Planned, authored, and coded HTML-based help systems supporting Web applications for a leading provider of telephone directory services. Gathered requirements, mapped frameworks, and created reference and help documents. Analyzed GUI process flows to improve navigability and usability. Implemented logical and spatial restructuring.
Technical Writer | CDE FOOD STORES
Miami, FL, 20xx to 20xx
Recruited to full-time position following a successful internship. Created and maintained all training materials for associate and managerial level training classes. Conducted training courses for new hire orientation, workplace safety, customer service, and numerous department-specific needs. Scheduled trainees into Management Program.
EDUCATION & CREDENTIALS
Bachelor's Degree in Computer Science, XYZ University, Miami, FL, 20xx
Associate's Degree in English, XYZ College, Miami, FL, 20xx